Henner – your insurance during the european solidarity corps

If you are doing (or have done) a volunteering project within the European Solidarity Corps (ESC), you’ve probably heard about Henner.
But… do you really know how it works?

Most of the young people who answered our questionnaire have taken part in a project funded by the European Commission.
Throughout the volunteering experience, both in your hosting country and home country, you are entitled to free complementary health insurance. Let’s explain!

📋 What is Henner?

Henner is the insurance company contracted by the European Commission to provide international complementary health insurance to ESC volunteers.

This insurance:

Complements the European Health Insurance Card (EHIC) if you have one.
Acts as the main insurance if you do not have an EHIC or it’s not valid in your host country.

✅ What does it cover?

Henner covers:

Medical consultations (with or without EHIC)
Prescribed medication
Medical and emergency dental treatment
Lab tests and X-rays
Emergency hospital visits
Medical evacuation and repatriation if needed
Psychotherapy (up to a specific limit)
Physiotherapy (when prescribed)

⚠️ It’s always important to check the coverage table and limits per treatment type. You can find all of this in your personal Henner account.

💸 How does reimbursement work?

Visit and payment
- You go to the doctor, pay for the service, and request an invoice and medical prescription (if applicable).
Fill out the form
- Log in to your Henner personal portal: https://portail.henner.com
- Complete the claim form and upload your documents.
Wait for the reimbursement
- If everything is in order, the refund is made via bank transfer (usually within a few days).

📎 Tip: Always ask for invoices with your full name and date! If you buy medication at a pharmacy, keep the receipts and prescriptions.

🌍 Where is the insurance valid?

Henner coverage is valid in all EU countries, in both your home and host country, throughout the duration of your project.
It also covers temporary travel (e.g. holidays in other EU countries) during your ESC experience.

❓ Need help?

Henner portal (personal area): https://portail.henner.com
Email contact: available in your Henner certificate (the document you receive at the beginning of the project)
Your hosting or sending organisation can also support you!

🧾 Always keep with you:

Your Henner certificate number
European Health Insurance Card (if you have one)
Proper documents (invoices, prescriptions, forms)

💡 Final thoughts

Henner is more than just a bureaucratic step: it’s a real safety net during your international volunteering experience.
Knowing how to use it can save you time, money… and a lot of stress!

Practical info